Important Information About The COVID-19 Vaccine Available To Residents Of Our Facility.

Cassena Care at Norwalk

Rehabilitation Center, Physical Therapy

COVID-19 Daily Update:In compliance with CDC requirements, the Facility is providing the following information to update our Residents and loved ones during this global health crisis.The Facility can confirm that it has Residents who have tested positive for COVID-19 and Residents who have recovered from the virus. We are following CDC and CT Department of Public Health (“DPH”) guidelines in the care and treatment of our most vulnerable population during this unprecedented health crisis.

The Facility can also confirm, with a heavy heart, that Residents have suffered COVID-related deaths. The staff and administration at the Facility are deeply saddened by any death of any of its Residents and we remain steadfast, working diligently, on the front lines of this battle doing our part to fight the COVID-19 virus.

The Facility has submitted, and will continue to submit, detailed information to DPH and CDC in accordance with its reporting requirements and encourages all of its Resident’s family members to reach out to our social work staff to facilitate calls and/or virtual visits with their loves ones to provide their support during this critical time.

On 5/1/23, in accordance with CDC requirements, the Facility is reporting as follows:

Number: Reporting:
9 In-house Resident(s) that are currently COVID-positive
225 Total Resident(s) that have test(ed) positive for COVID-19 to date
0 In-house Resident(s) who test(ed) positive for COVID-19 on the above date
0 In-house Resident(s) who exhibited new onset of COVID-19 symptoms, including respiratory symptoms, on the above date
107 Total Employees that have test(ed) positive for COVID-19 to date*
0 Employees exhibited new onset of COVID-19 symptoms, including respiratory symptoms, on the above date*
0 Employees who test(ed) positive for COVID-19 on the above date*

The foregoing reflects the information for the above date and is not a cumulative total unless otherwise noted. If the above information relates to your loved one, a facility representative will inform the Resident’s primary contact directly.

* Employees are returning to work in accordance with CDC guidelines.

November 16th, 2021:

Under the revised CMS QSO-20-39-NH revised on November 12, 2021, facilities may expand visitation to be allowed for all residents at all times. Please remember at each visit you must stop at the front desk to complete the sign-in and COVID-19 screening process. As always, televisits remain available by scheduling with the activities department. Please view our Visitation Plan and Visitation Fact Sheet below. Thank you and we look forward to seeing you soon.

July 27, 2021:

Please note that appointments are no longer needed and we are happy to announce the following hours are available for visitation. We invite you to visit your loved one between the hours of 10am-12pm, 2pm-5pm and 6:30pm-8pm. Just a reminder that no more than two visitors are allowed per resident at any time. Please remember at each visit you must stop at the front desk to complete the sign-in and COVID-19 screening process. As always, televisits remain available by scheduling with the activities department.

Thank you and we look forward to seeing you.

Please review the following attachments.


May 17, 2021: The CDC recently issued a new statement regarding the use of masks indoors for fully vaccinated people. We respectfully remind everyone that masks must be worn at all times while in the facility. We will continue to provide updates as these policies evolve. 5-17-21 Letter-CDC Indoor Mask Guidance

January 6, 2021: Our pharmacy partner, CVS, will be administering the second dosage of the vaccine on 1/26/21 at the facility.  For information regarding the vaccine (click here), its administration (click here), and the required consent form (click here).  Our pharmacy partner is requiring the completion of a second consent form before it will administer the second dose of the vaccine. If your loved one has already received the first dose of the vaccine, a second consent form is required. Please complete and return the consent form to the facility prior to the administration date of 1/26/21. If your loved one was recently admitted or you wish to consent to the first dose of the vaccine at this time, please complete the consent form and return same to the facility before the administration date of 1/26/21. Please be advised that separate consent forms are required by our pharmacy provider for each dose of the vaccine. If you have any questions, please call the Social Work department. As the facility has not been provided with any future dates from its pharmacy partner, please be advised that 1/26/21 will be the last date for the administration of the first dose of the vaccine.

December 16, 2020: The Facility expects to receive the COVID-19 vaccine shortly. Our partner pharmacy, CVS, will be providing and administering the vaccine to our patients and employees. The consent form for the COVID vaccine to be administered at the Facility is available here. Also available are the Pfizer fact Sheet (here), the Emergency Use Authorization Information sheet (here), and a Q&A about the vaccine from the Society for Post-Acute and Long-Term Care Medicine (here). Please call the Social Work department at the Facility with any questions.

7/28/20 Please review the Facility’s Visitation Plan here and the Visitor Fact Sheet here.

State of Connecticut Department of Aging and Disability Services Long-Term Care Ombudsman Program 4/11/2020 Dear Resident, Family Member or Responsible Party, I know you have received several letters from me, but this is a very fluid situation and the guidance changes as we learn more about this virus. As guidance develops, I will write to you, providing updates about the measures the State is taking to protect the rights, health and safety of nursing home residents. In the March 30, 2020 joint letter with the Department of Public Health (DPH), we explained that there have been positive tests for the coronavirus (COVID-19) in many nursing homes across our state. Throughout this pandemic the Governor, in consultation with the State Department of Public Health, has had to make difficult decisions. I am thankful that they have kept the rights of residents, including first and foremost the right to appropriate medical care, at the forefront of this decision making. We have every indication that the rights, health, safety and wellbeing for Connecticut’s nursing home residents remain a priority. Providing physical distancing to slow the spread of the virus, as well as appropriate medical services for nursing home residents, are an essential part of the State’s plan during this public health crisis. In order to meet the level of care some residents may need, designated nursing homes will provide specialized services and therefore be identified as COVID Recovery Facilities. COVID Recovery Facilities will have access to higher levels of care and services in order to treat residents with increased needs. All other homes will continue providing care in a traditional manner which may include the care of COVID-19 positive residents who do not require specialized care and services. These homes will incorporate practices to provide physical distancing which may include, for example, separate wings of the facility. There are normal procedures for transfers or discharges on both a voluntary and involuntary basis for all nursing homes. Normally a nursing home is required to give you, your guardian, conservator or legally liable relative a written notice, and develop a plan with you, before a transfer from one room to another in the facility. This also normally applies before a transfer or discharge from one facility to another. There are very few exceptions to this rule. One exception is infection control or other health/safety concerns that could impact or endanger other individuals in the home. If that is the case, under existing law, you may be transferred to another room with the right to notice and consultation after the fact, and otherwise all existing regulations and procedures would apply. Under the current public health crisis, there may be situations involving a transfer to another facility where current procedures are waived or are done as soon as they can be. These would be related only to transfers involving the COVID-19 Recovery Facilities and be in consultation with your doctor, the Hospital, the Long-Term Care Ombudsman and DPH. Otherwise, the rules and process involving a transfer to another nursing home are unchanged and remain in place. 55 FARMINGTON AVENUE • 12 TH FLOOR, HARTFORD, CT 06105-3725 Phone: (860) 424-5055 • Fax: (860) 424-4850 Web: An Equal Opportunity / Affirmative Action Employer If you are going to be asked to transfer from your room or nursing home, someone will discuss this with you. All transfers will be in consultation with your doctor and moves will be coordinated by the care team at your nursing home. If the room change or transfer is due to infection control issues or other health/safety concerns that may impact other individuals in the home who could be endangered, you may be transferred with the official legal notice given after the fact. All other normal procedures remain in place. The nursing homes that are designated as COVID Recovery Facilities may have residents who have tested negative and wish to move to a traditional nursing home or unit that is COVID-19 unknown. Residents who have tested COVID-19 negative and have elected to transfer will go to a quarantined section of the traditional nursing home for 14 days. Again, all transfers will be recommended or in consultation with the doctor and moves will be coordinated by the care team at your nursing home. We understand that this period of physically distancing will remain in effect until it is deemed that the risk of transmission has been remedied. At that time, there will be a process to facilitate how residents can return to their nursing home of origin. I know this is a great deal of information, potentially leaving you with more questions and that is very understandable. Throughout this process the Long-Term Care Ombudsman Program as well as all of the State agencies involved will be here to provide you with the most up to date and accurate information. I will continue to host Facebook live events Mon, Wed and Fri. at 5:30 pm. To watch or ask questions, please visit the Connecticut Long Term Care Ombudsman Program’s Facebook Page at If you have specific questions or concerns related to your nursing home, you can contact the Long-Term Care Ombudsman’s office toll-free at: 1-866-388-1888 Please remember it is normal to have questions, feel uneasy or even scared. Our offices as well as the care team members at your nursing home are here for you. Reach out, talk about how you are feeling. We need to do things differently right now but will continue to offer support so that we can get through this together. Sincerely, Mairead Painter State Long-Term Care Ombudsman Click here to download a pdf of the above message. In light of concerns regarding coronavirus (COVID-19), we want to keep you informed of proactive measures we are undertaking to protect our residents, staff and visitors from exposure and prepare for the possible spread of illness. Our priority is the health and safety of our residents, staff and visitors. Accordingly, we are closely monitoring announcements from the Centers for Disease Control and Prevention, Centers for Medicare and Medicaid Services (CMS) and Connecticut Department of Public Health (DPH) and following agency guidance in addition to consulting industry resources.   Please note that we are constantly evaluating our policies and protocols in view of new information and they are subject to change. We will do our best to keep you apprised of changes by updating this notice.


Prior to concerns about COVID-19, we had infection prevention and control procedures in place to maximize the health and safety of the vulnerable population we serve. We have enhanced our existing protocols to minimize the risk of exposure and to provide clinical and operational personnel the information and tools necessary to address the situation as it evolves.   The following is a summary of measures undertaken to date consistent with regulatory guidance:

Interdisciplinary Task Force

  • Led by our Medical Director and Director of Nursing, our interdisciplinary team is in constant communication working together to develop efficient and effective procedures and protocols to minimize the risk of exposure and prepare for possible spread.
  • We monitor and have been communicating with DOH and other regulators as well as trade associations and other health care providers to obtain the most up to date information to allow us to evaluate and implement the most effective prevention and control protocols.

Resident Monitoring

  • Our clinicians are vigilantly monitoring resident health.
  • We have trained our staff to identify residents who might be at risk of COVID-19 and are prepared to institute precautions for these residents if the need arises.

Employee and Contractor Screening

  • We are screening employees and contractors for symptoms or potential exposure to COVID-19 to prevent the introduction of the COVID-19 infection.

Facility Maintenance

  • We have increased the frequency of cleaning on high touch surfaces and high trafficked public areas with hospital-grade bleach disinfectant. This is done daily, and in many areas, multiple times a day.
  • We have made hand sanitizer readily available for residents, visitors and staff.


Based on guidance published by CMS and DPH, as a preventative measure to limit outside exposure to our residents, we have limited all visitation except end-of-life or other essential situations. Visitors for whom visitation is permitted under the limited exceptions may not visit if they have fever, shortness of breath, cough, nasal congestion, runny nose, sore throat, nausea, vomiting and/or diarrhea as noted in the poster published by DOH, attached hereto. We know that this will be challenging for our residents and their families and loved ones and appreciate your understanding and cooperation in order to protect the health and safety of your loved ones. If you have any questions about the visitation limits, please call (203) 853-0010.   Visitors will be screened prior to entry for the following risk factors:

  • Contact within the last 14 days with someone with confirmed or suspected COVID-19 infection;
  • Within the last 14 days travel to high risk areas as defined by the CDC including but not limited to China, Iran, Italy, Japan or South Korea or a cruise ship, or participated in other stings where crowds are confined to a common location;
  • Residing in a community where community-based spread of COVID-19 is occurring;
  • Respiratory illness; and
  • Signs or symptoms of a respiratory infection, fever, shortness of breath, cough, nasal congestion, runny nose, sore throat, nausea, vomiting and/or diarrhea please do not visit the facility until 24 hours after your signs/symptoms have resolved. We want to ensure the health of our staff and residents by enforcing the standards recommended.

Visitors subject to the limited exceptions who have any of the risk factors will be barred from entry.   Visitors will be required to sanitize hands upon entry and asked limit their movement within the facility to the resident’s room (e.g. reduce walking the halls, avoid going to dining room, etc.)

Volunteers and Non-Essential Vendors

We have advised volunteers and non-essential vendors to refrain from participating in programs at this time.   Below are helpful links:


If you are interested in coming to Cassena Care at Norwalk, our admissions team can help you get started.